:root{--title:#100;--title-7:rgba(17,0,0,0.7);--title-1:rgba(17,0,0,0.1);--white:#fff;--white-5:hsla(0,0%,100%,0.5);--black:#100;--black-1:rgba(17,0,0,0.1);--black-2:rgba(17,0,0,0.2);--black-3:rgba(17,0,0,0.3);--black-5:rgba(17,0,0,0.5);--gray:#7f7f7f;--gray-1:hsla(0,0%,49.8%,0.1);--gray-2:hsla(0,0%,49.8%,0.2);--gray-4:hsla(0,0%,49.8%,0.4);--blue:#1e40e5;--blue-2:rgba(30,64,229,0.2);--blue-4:rgba(30,64,229,0.4);--blue-5:rgba(30,64,229,0.5);--lightblue:#3fbbd8;--red:#ff1e00;--red-2:rgba(255,30,0,0.2);--red-4:rgba(255,30,0,0.4);--green:#00a05a;--green-2:rgba(0,160,90,0.2);--green-4:rgba(0,160,90,0.4);--green-5:rgba(0,160,90,0.5);--green-7:rgba(0,160,90,0.7);--yellow:#ffc403;--yellow-2:rgba(255,196,3,0.2);--yellow-4:rgba(255,196,3,0.4);--orange:#f08124;--orange-4:rgba(240,129,36,0.4);--yellow-white:#ffe181;--black-yellow-05:rgba(136,98,1,0.05)}.page--loyalty{--title:#00a05a;--title-7:rgba(0,160,90,0.7);--title-1:rgba(0,160,90,0.1)}.page--livechat{--title:#fb620e;--title-7:rgba(251,98,14,0.7);--title-1:rgba(251,98,14,0.1);--white:#fdfaf4;--white-5:rgba(253,250,244,0.5);--blue:#028bc1;--blue-2:rgba(2,139,193,0.2);--blue-4:rgba(2,139,193,0.4);--blue-5:rgba(2,139,193,0.5);--red:#ff46ef;--red-2:rgba(255,70,239,0.2);--red-4:rgba(255,70,239,0.4);--orange:#ea6e28;--orange-4:rgba(234,110,40,0.4)}.page--metrics{--title:#38a1cf;--title-7:rgba(56,161,207,0.7);--title-1:rgba(56,161,207,0.1);--blue:#1f5099;--blue-2:rgba(31,80,153,0.2);--blue-4:rgba(31,80,153,0.4);--blue-5:rgba(31,80,153,0.5);--yellow:#f8de65;--yellow-2:rgba(248,222,101,0.2);--yellow-4:rgba(248,222,101,0.4)}.page--crisis{--title:#e83b2e;--title-7:rgba(232,59,46,0.7);--title-1:rgba(232,59,46,0.1);--black:#0f0f0f;--black-1:rgba(15,15,15,0.1);--black-2:rgba(15,15,15,0.2);--black-3:rgba(15,15,15,0.3);--black-5:rgba(15,15,15,0.5);--red:#e73b2d;--red-2:rgba(231,59,45,0.2);--red-4:rgba(231,59,45,0.4);--green:#83a75c;--green-2:rgba(131,167,92,0.2);--green-4:rgba(131,167,92,0.4);--green-5:rgba(131,167,92,0.5);--green-7:rgba(131,167,92,0.7);--blue:#4152a0;--blue-2:rgba(65,82,160,0.2);--blue-4:rgba(65,82,160,0.4);--blue-5:rgba(65,82,160,0.5);--lightblue:#808ec6}.page--channels{--title:#03b5b7;--title-7:rgba(3,181,183,0.7);--title-1:rgba(3,181,183,0.1);--yellow:#fdc25c;--yellow-2:rgba(253,194,92,0.2);--yellow-4:rgba(253,194,92,0.4);--orange:#fd775e;--orange-4:rgba(253,119,94,0.4);--red:#de3455;--red-2:rgba(222,52,85,0.2);--red-4:rgba(222,52,85,0.4);--blue:#36366b;--blue-2:rgba(54,54,107,0.2);--blue-4:rgba(54,54,107,0.4);--blue-5:rgba(54,54,107,0.5);--green:#03b5b7;--green-2:rgba(3,181,183,0.2);--green-4:rgba(3,181,183,0.4);--green-5:rgba(3,181,183,0.5);--green-7:rgba(3,181,183,0.7)}.page--reviews{--white:#fcfcfc;--white-5:hsla(0,0%,98.8%,0.5);--title:#41bc67;--title-7:rgba(65,188,103,0.7);--yellow:#ffde03;--yellow-2:rgba(255,222,3,0.2);--yellow-4:rgba(255,222,3,0.4);--red:#f70f01;--red-2:rgba(247,15,1,0.2);--red-4:rgba(247,15,1,0.4);--green:#41bb68;--green-2:rgba(65,187,104,0.2);--green-4:rgba(65,187,104,0.4);--green-5:rgba(65,187,104,0.5);--green-7:rgba(65,187,104,0.7);--blue:#7683f5;--blue-2:rgba(118,131,245,0.2);--blue-4:rgba(118,131,245,0.4);--blue-5:rgba(118,131,245,0.5)}.page--difficult{--black:#1d1d1b;--black-1:rgba(29,29,27,0.1);--black-2:rgba(29,29,27,0.2);--black-3:rgba(29,29,27,0.3);--black-5:rgba(29,29,27,0.5);--title:#ff4324;--title-7:rgba(255,67,36,0.7);--title-1:rgba(255,67,36,0.1);--yellow:#ffff50;--yellow-2:rgba(255,255,80,0.2);--yellow-4:rgba(255,255,80,0.4);--blue:#0034cf;--blue-2:rgba(0,52,207,0.2);--blue-4:rgba(0,52,207,0.4);--blue-5:rgba(0,52,207,0.5);--lightblue:#f87bff;--red:#ff4324;--red-2:rgba(255,67,36,0.2);--red-4:rgba(255,67,36,0.4)}.page--career{--white:#dee2d9;--white-5:rgba(222,226,217,0.5);--black:#000;--title:#7c66ce;--title-7:rgba(124,102,206,0.7);--title-1:rgba(124,102,206,0.1);--yellow:#fba201;--yellow-2:rgba(251,162,1,0.2);--yellow-4:rgba(251,162,1,0.4);--blue:#7c66ce;--blue-2:rgba(124,102,206,0.2);--blue-4:rgba(124,102,206,0.4);--blue-5:rgba(124,102,206,0.5);--lightblue:#79a1e0;--lightblue-2:rgba(121,161,224,0.2);--lightblue-4:rgba(121,161,224,0.4);--lightblue-5:rgba(121,161,224,0.5);--red:#f36a7f;--red-2:rgba(243,106,127,0.2);--red-4:rgba(243,106,127,0.4);--green:#3d9374;--green-2:rgba(61,147,116,0.2);--green-4:rgba(61,147,116,0.4);--green-5:rgba(61,147,116,0.5);--green-7:rgba(61,147,116,0.7)}.page--examples{--title:#e1c140;--title-7:rgba(225,193,64,0.7);--title-1:rgba(225,193,64,0.1);--blue:#2c3163;--blue-2:rgba(44,49,99,0.2);--blue-4:rgba(44,49,99,0.4);--blue-5:rgba(44,49,99,0.5);--red:#de4941;--red-2:rgba(222,73,65,0.2);--red-4:rgba(222,73,65,0.4);--green:#83c462;--green-2:rgba(131,196,98,0.2);--green-4:rgba(131,196,98,0.4);--green-5:rgba(131,196,98,0.5);--green-7:rgba(131,196,98,0.7);--yellow:#e1c140;--yellow-2:rgba(225,193,64,0.2);--yellow-4:rgba(225,193,64,0.4)}.page--culture{--white:#fff;--white-5:hsla(0,0%,100%,0.5);--black:#010101;--title:#2669b8;--title-7:rgba(38,105,184,0.7);--title-1:rgba(38,105,184,0.1);--yellow:#ffcf48;--yellow-2:rgba(255,207,72,0.2);--yellow-4:rgba(255,207,72,0.4);--blue:#2669b8;--blue-2:rgba(38,105,184,0.2);--blue-4:rgba(38,105,184,0.4);--blue-5:rgba(38,105,184,0.5);--lightblue:#6db2e4;--lightblue-2:rgba(109,178,228,0.2);--lightblue-4:rgba(109,178,228,0.4);--lightblue-5:rgba(109,178,228,0.5);--red:#ff939b;--red-2:rgba(255,147,155,0.2);--red-4:rgba(255,147,155,0.4);--green:#00774c;--green-2:rgba(0,119,76,0.2);--green-4:rgba(0,119,76,0.4);--green-5:rgba(0,119,76,0.5);--green-7:rgba(0,119,76,0.7);--orange:#fd5b34;--orange-2:rgba(253,91,52,0.2);--orange-4:rgba(253,91,52,0.4);--orange-5:rgba(253,91,52,0.5);--orange-7:rgba(253,91,52,0.7)}.page--team{--white:#f6e7d4;--white-5:rgba(246,231,212,0.5);--black:#060f0a;--title:#f05d2e;--title-7:rgba(240,93,46,0.7);--title-1:rgba(240,93,46,0.1);--yellow:#fba100;--yellow-2:rgba(251,161,0,0.2);--yellow-4:rgba(251,161,0,0.4);--blue:#334f92;--blue-2:rgba(51,79,146,0.2);--blue-4:rgba(51,79,146,0.4);--blue-5:rgba(51,79,146,0.5);--red:#f84833;--red-2:rgba(248,72,51,0.2);--red-4:rgba(248,72,51,0.4);--green:#0fa480;--green-2:rgba(15,164,128,0.2);--green-4:rgba(15,164,128,0.4);--green-5:rgba(15,164,128,0.5);--green-7:rgba(15,164,128,0.7);--orange:#f05d2e;--orange-2:rgba(240,93,46,0.2);--orange-4:rgba(240,93,46,0.4);--orange-5:rgba(240,93,46,0.5);--orange-7:rgba(240,93,46,0.7);--brown:#221b17;--brown-2:rgba(34,27,23,0.2);--brown-4:rgba(34,27,23,0.4);--brown-5:rgba(34,27,23,0.5);--brown-7:rgba(34,27,23,0.7);--grey:#6a6d6d;--grey-2:rgba(106,109,109,0.2);--grey-4:rgba(106,109,109,0.4);--grey-5:rgba(106,109,109,0.5);--grey-7:rgba(106,109,109,0.7);--pink:#f87d93;--pink-2:rgba(248,125,147,0.2);--pink-4:rgba(248,125,147,0.4);--pink-5:rgba(248,125,147,0.5);--pink-7:rgba(248,125,147,0.7)}.page--feedback{--white:#fff;--white-5:hsla(0,0%,100%,0.5);--black:#2a0c09;--title:#fbb300;--title-7:rgba(251,179,0,0.7);--title-1:rgba(251,179,0,0.1);--yellow:#fbb300;--yellow-2:rgba(251,179,0,0.2);--yellow-4:rgba(251,179,0,0.4);--blue:#4d69af;--blue-2:rgba(77,105,175,0.2);--blue-4:rgba(77,105,175,0.4);--blue-5:rgba(77,105,175,0.5);--red:#ffaa9c;--red-2:rgba(255,170,156,0.2);--red-4:rgba(255,170,156,0.4);--green:#aca764;--green-2:rgba(172,167,100,0.2);--green-4:rgba(172,167,100,0.4);--green-5:rgba(172,167,100,0.5);--green-7:rgba(172,167,100,0.7);--orange:#fd4d00;--orange-2:rgba(253,77,0,0.2);--orange-4:rgba(253,77,0,0.4);--orange-5:rgba(253,77,0,0.5);--orange-7:rgba(253,77,0,0.7)}*{padding:0;margin:0;font-size:inherit;text-decoration:none;font-weight:inherit;font-family:inherit;color:inherit;border:0;word-wrap:break-word;background:transparent;-webkit-tap-highlight-color:transparent;-webkit-overflow-scrolling:touch}ul{list-style-type:none}html{font-family:Cousine,monospace}.waves{position:relative;overflow:hidden;height:500px;color:var(--blue);pointer-events:none;z-index:-1}.waves__inner,.waves__wave{position:absolute;top:0;left:0;width:100%;height:100%}.waves__wave{opacity:.1}.waves__wave:nth-child(2){top:-160px}.waves__wave:nth-child(3){top:-320px}.waves__wave:nth-child(4){top:-480px}.waves__wave:nth-child(5){top:-640px}.waves__wave:nth-child(6){top:-800px}.book{position:relative}.book__waves{position:absolute;top:0;left:0;width:100%;height:350px}.book__content{margin-bottom:150px}.book__about{font-size:120%;padding-top:1em;border-top:1px solid #aaa;max-width:650px;margin:0 auto 2em;display:-webkit-box;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;flex-direction:column}.book__author{margin-bottom:.5em;line-height:1.5}.book__author p{font-size:80%}.book__meta{margin-top:.6em;margin-bottom:.6em;font-family:Cousine,monospace}.book__meta a{text-decoration:none;padding-top:.3em;padding-bottom:1px;color:var(--blue);border-bottom:2px solid var(--blue-5);-webkit-transition:all .2s;transition:all .2s}.book__meta a:focus,.book__meta a:hover{color:var(--red);border-color:var(--red)}.book__label{opacity:.5;font-size:75%;text-transform:uppercase;letter-spacing:1px;margin-bottom:.1em}.book__value{font-size:100%;line-height:1.5}.book__value li{display:block}.book__hr{margin-top:.8em;height:.5em;line-height:1px;width:3em;border-top:1px solid #aaa}.book__amazon{display:inline-block;font-size:75%}.book__amazon:focus,.book__amazon:hover{color:var(--red)}.book__amazon img{margin-top:.3em}.book__footer{margin-top:60px}@media (max-width:540px){.book__footer{margin-top:40px}}.cover{height:0;padding-bottom:160%;position:relative}.cover__inner{position:absolute;left:0;width:100%;bottom:0;border:7px solid #222;border-radius:40px 15px 15px 40px;overflow:hidden;box-sizing:border-box;box-shadow:0 10px 50px rgba(0,0,0,.3)}.cover__inner:after{content:"";position:absolute;z-index:1;top:0;height:100%;left:0;width:30px;background-image:-webkit-gradient(linear,right top,left top,from(transparent),to(rgba(0,0,0,.2)));background-image:linear-gradient(270deg,transparent,rgba(0,0,0,.2))}.cover__image{width:100%;height:auto;border-radius:0;background-color:currentColor;-o-object-fit:cover;object-fit:cover;display:block;-webkit-transform:scale(1.01);transform:scale(1.01)}.cover__pages{content:"";position:relative;z-index:2;overflow:hidden;display:block;height:0;padding-bottom:15%;border:7px solid #222;margin:-11px;border-radius:40px 0 15px 40px;background-color:#eee;background-image:linear-gradient(180deg,rgba(0,0,0,.4),rgba(0,0,0,.4) 1px,transparent 0);background-size:100% 3px}.cover__pages:before{height:100%;background-color:hsla(0,0%,100%,.5)}.cover__pages:after,.cover__pages:before{content:"";position:absolute;z-index:1;top:0;left:0;width:100%}.cover__pages:after{height:20px;background-image:-webkit-gradient(linear,left bottom,left top,from(transparent),to(rgba(0,0,0,.3)));background-image:linear-gradient(0deg,transparent,rgba(0,0,0,.3))}.custom-scrollbar__caret{position:absolute;top:0;right:1px;width:14px;padding:4px;box-sizing:border-box;opacity:0;visibility:hidden;-webkit-transition:opacity .1s linear;transition:opacity .1s linear;touch-action:pan-x;z-index:15}.custom-scrollbar__caret.is-active{cursor:-webkit-grab;cursor:grab;visibility:visible}.custom-scrollbar__caret-inner{height:100%;background:hsla(0,0%,49.8%,.6);border-radius:5px;box-sizing:border-box}.custom-scrollbar.is-light .custom-scrollbar__caret-inner{background-color:hsla(0,0%,100%,.1);border-color:hsla(0,0%,100%,.15)}.custom-scrollbar__recipient{box-sizing:border-box}.custom-scrollbar.is-grabbing,.custom-scrollbar.is-grabbing .custom-scrollbar__caret.is-active{cursor:-webkit-grabbing;cursor:grabbing}.custom-scrollbar.is-grabbing .custom-scrollbar__recipient{pointer-events:none}.custom-scrollbar.is-permanent .custom-scrollbar__caret.is-active,.custom-scrollbar__recipient:hover~.custom-scrollbar__caret.is-active{opacity:.7}.custom-scrollbar__recipient:not(:hover)~.custom-scrollbar__caret.is-active:not(:hover){-webkit-transition-delay:.3s;transition-delay:.3s}.custom-scrollbar.is-grabbing .custom-scrollbar__caret.is-active,.custom-scrollbar__caret.is-active:hover{opacity:1}.footer{display:-webkit-box;display:flex;-webkit-box-pack:end;justify-content:flex-end;-webkit-box-orient:vertical;-webkit-box-direction:normal;flex-direction:column;padding:0 3% 35px;position:relative;font-size:20px;max-width:1600px;box-sizing:border-box;margin:0 auto}.footer__copyright{opacity:.9;font-size:16px;letter-spacing:1px}.footer__link{display:inline-block;padding-bottom:2px;border-bottom:1px solid var(--black-3);-webkit-transition:all .2s;transition:all .2s}._hover .footer__link:hover,._touch .footer__link.hover{color:var(--red);border-color:var(--red)}@media (max-width:1100px){.footer__waves{height:370px}}@media (max-width:550px){.footer__waves{height:300px}}.go-chatra{position:relative;max-width:710px;margin:80px auto;text-align:center;padding:64px 10px 88px}.go-chatra a{color:var(--white)!important;text-decoration:none!important;border-bottom:1px solid var(--white)!important}.go-chatra a:hover{color:var(--yellow)!important;border-color:var(--yellow)!important}.go-chatra__spot{color:var(--lightblue);position:absolute;top:-30%;left:-30%;width:160%;height:160%;-webkit-transform:rotate(4.1deg);transform:rotate(4.1deg);z-index:-1}.go-chatra__text{line-height:28px;text-align:left;padding:0 30px;text-shadow:-1px -1px 0 rgba(0,0,0,.3);color:var(--white)}.go-chatra__text,a.go-chatra__button{font-family:Cousine,monospace;font-size:16px}a.go-chatra__button{padding:10px 24px!important;position:relative;top:25px;box-shadow:9px 8px rgba(0,0,0,.106);color:var(--black)!important;background:var(--yellow);border:none;border-radius:6px;border:none!important;text-decoration:none!important;text-shadow:1px 1px 0 hsla(0,0%,100%,.5);-webkit-transition:box-shadow .3s,-webkit-transform .3s;transition:box-shadow .3s,-webkit-transform .3s;transition:box-shadow .3s,transform .3s;transition:box-shadow .3s,transform .3s,-webkit-transform .3s}a.go-chatra__button:hover{color:var(--black)!important;-webkit-transform:scale(1.03);transform:scale(1.03);box-shadow:14px 11px 10px rgba(0,0,0,.169)}@media (max-width:880px){.go-chatra{background:var(--lightblue);margin-left:-20px!important;width:calc(100% + 40px)!important;box-sizing:border-box;border-radius:0;max-width:calc(100% + 40px)!important}.go-chatra__spot{display:none!important}}.header{height:80px;margin-bottom:30px;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none;font-size:16px;position:relative;z-index:10;line-height:1.5}.header__fixed{position:fixed;top:0;left:0;right:0;z-index:1;-webkit-transition:.4s;transition:.4s;-webkit-transition-property:box-shadow,background-color,border-bottom;transition-property:box-shadow,background-color,border-bottom;height:inherit;text-shadow:1px 1px 1px hsla(0,0%,100%,.5)}.header__fixed:hover{background:hsla(0,0%,100%,.7)}.header__fixed--with-shadow{background:hsla(0,0%,100%,.9)!important;border-bottom:1px solid var(--black-2)}.header__inner{display:-webkit-box;display:flex;-webkit-box-align:center;align-items:center;-webkit-box-pack:justify;justify-content:space-between;height:100%;max-width:1600px;margin:0 auto;padding:0 3%;box-sizing:border-box}.header__link{cursor:pointer;white-space:nowrap;font-weight:400;position:relative;-webkit-transition:all .2s;transition:all .2s;color:var(--black);border-radius:3px}.header__link:before{content:"";position:absolute;top:-15px;left:-15px;right:-15px;bottom:-15px}.header__link>u{border-bottom:1px solid var(--black-2);-webkit-transition:border-bottom-color .2s;transition:border-bottom-color .2s}._hover .header__link:hover{color:var(--red)}._hover .header__link:hover>u{border-color:var(--red)}.header--main .header__link--all-books{pointer-events:none}.header--main .header__link--all-books>u{border-color:transparent}.header__center{position:absolute;left:50%;-webkit-transform:translateX(-50%);transform:translateX(-50%)}.header__toc{cursor:pointer;display:-webkit-box;display:flex;-webkit-box-align:center;align-items:center;white-space:nowrap;position:relative;color:var(--black);-webkit-transition:all .2s;transition:all .2s}.header__toc:before{content:"";position:absolute;top:-15px;left:-15px;right:-15px;bottom:-15px}._hover .header__toc:hover{color:var(--red);text-shadow:1px 1px 0 hsla(0,0%,100%,.5),-1px -1px 25px #fff}.header__toc-icon{margin-right:.5em;leter-spacing:3px;font-size:16px}.header__toc-text{position:relative}.header__toc-underline{position:absolute;bottom:-.7em;left:0;opacity:.5;-webkit-transition:opacity .2s;transition:opacity .2s;white-space:nowrap}._hover .header__toc:hover .header__toc-underline{opacity:1}.header__toc-burger{margin-top:1px;line-height:3px;margin-right:.8em}.header__toc-line{letter-spacing:-.35em}.header__asterisks{position:relative;top:2px;letter-spacing:-2px}.is-header-inverse .header__fixed:not(:hover):not(.header__fixed--with-shadow){text-shadow:none}.is-header-inverse .header__fixed:not(:hover):not(.header__fixed--with-shadow) .header__link{color:#ddd}.is-header-inverse .header__fixed:not(:hover):not(.header__fixed--with-shadow) .header__link>u{border-bottom-color:hsla(0,0%,86.7%,.2)}.is-header-inverse .header__fixed:not(:hover):not(.header__fixed--with-shadow) .header__toc{color:#ddd}@media (max-width:630px){.header--book .header__link--all-books,.header--book .header__link--chatra,.header--main .header__center{display:none}.header__toc{border:none}}.initial{display:-webkit-box;display:flex;position:relative}.initial>i{flex-shrink:0;font-size:500%;line-height:.9;font-style:normal;color:var(--black);font-family:Bungee,sans-serif;padding-right:.1em;text-shadow:2px 2px 0 var(--white),4px 4px 0 var(--title-7),.1em .1em 50px var(--black-1);position:absolute;top:-.1em;-webkit-transform:translateX(-100%) skewX(-1deg) rotate(-1deg);transform:translateX(-100%) skewX(-1deg) rotate(-1deg)}@media (max-width:1100px){.initial>i{position:relative;-webkit-transform:none;transform:none}}.initial>i>i{font-style:normal;display:inline-block}.initial>i>i:nth-child(2){font-size:60%!important;padding-right:.2em}.initial>i>i.-top{vertical-align:middle}@media (max-width:630px){.initial>i{font-size:400%}}.ini .initial>i{position:relative;-webkit-transform:none;transform:none}.is-inverse .initial{color:var(--white)}.is-inverse .initial>i{color:var(--white);text-shadow:3px 3px 0 var(--black-3)}.initial>span{-webkit-box-flex:1;flex-grow:1}.intro{padding:10px 40px 70px;margin-bottom:20px;-webkit-box-pack:center;justify-content:center;position:relative}.intro,.intro__left{display:-webkit-box;display:flex}.intro__left{flex-shrink:0;-webkit-box-pack:end;justify-content:flex-end;width:46.5%;box-sizing:border-box}.intro__cover{width:100%;max-width:380px;flex-shrink:0}.intro__space{flex-shrink:0;width:7%}.intro__right{flex-shrink:0;display:-webkit-box;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;flex-direction:column;-webkit-box-pack:center;justify-content:center;width:46.5%;box-sizing:border-box;font-size:20px}.intro__heading{display:block;font-family:Bungee,sans-serif;max-width:16em;-webkit-hyphens:auto;-ms-hyphens:auto;hyphens:auto;font-size:125%;margin-bottom:.5em;z-index:10}.intro__title-prefix{display:block;font-size:90%;margin-bottom:4px}.intro__title{display:block;-webkit-hyphens:auto;-ms-hyphens:auto;hyphens:auto;font-size:166%;line-height:1.1}.intro__author{font-size:112.5%;line-height:1.4;margin:0;-webkit-transform:rotate(-1deg);transform:rotate(-1deg)}.intro__meta{margin-top:.6em;margin-bottom:.6em}.intro__label{opacity:.5;font-size:75%;text-transform:uppercase;letter-spacing:1px;margin-bottom:.1em}.intro__value{font-size:100%;line-height:1.5}.intro__hr{margin-top:.8em;height:.5em;line-height:1px;width:3em;border-top:1px solid #aaa}.intro__amazon{display:inline-block;font-size:75%}.intro__amazon:focus,.intro__amazon:hover{color:var(--red)}.intro__amazon img{margin-top:.3em}.intro__sign{margin-top:.5em;height:1.5em}.intro__sign.is-tall{height:2em}.intro__sign.is-tallest{height:2.5em}.intro__heading{position:relative;margin:0 0 1.5em}.intro__bg{position:absolute;pointer-events:none}.intro__year{visibility:hidden;font-size:18px}._is2019 .intro__year{visibility:visible}.intro__meta a{text-decoration:none;padding-top:.3em;padding-bottom:1px;color:var(--blue);border-bottom:2px solid var(--blue-5);-webkit-transition:all .2s;transition:all .2s}.intro__meta a:focus,.intro__meta a:hover{color:var(--red);border-color:var(--red)}@media (max-width:1000px){.intro__right{font-size:2vw}}@media (max-width:630px){.intro{-webkit-box-orient:vertical;-webkit-box-direction:normal;flex-direction:column;padding:20px}.intro__left{width:77%;margin:auto;-webkit-box-pack:center;justify-content:center}.intro__space{display:none}.intro__right{width:auto;min-width:50%;margin:40px auto;font-size:3vw}}.main{font-size:20px;position:relative;overflow-x:hidden}.main__header-waves{position:absolute;padding-bottom:25%;top:0;left:0;right:0}.main__quote{padding:30px;max-width:650px;margin:0 auto 40px}.main__quote em{text-shadow:2px 2px 0 var(--yellow-2);letter-spacing:1px}.main__about{font-family:EB Garamond,serif;font-size:26px;line-height:1.7;text-shadow:-1px -1px 0 hsla(0,0%,100%,.5);position:relative}.main__about:before{content:"“";position:absolute;pointer-events:none;top:10px;right:100%;margin-right:20px;font-size:200px;line-height:100px;opacity:.8}.main__sign{text-align:right;margin-top:24px}.main__floor{padding:30px 20px;position:relative}.main__floor--bg{background-color:#eee}.main__floor--bg+.shelf{margin-top:70px}.main__floor--bg:after,.main__floor--bg:before{content:"";position:absolute;height:10px;left:0;width:100%;background-image:url(triangle-sprite.81decc11.png);background-size:10px 20px}.main__floor--bg:before{top:0;background-position:0 100%}.main__floor--bg:after{bottom:0;background-position:0 0}.main__sign-photo{width:80px;height:80px;box-shadow:2px 2px 0 var(--white),4px 4px 0 hsla(0,0%,50.2%,.5);margin-right:6px;border-radius:50%}.main__sign-photo,.main__sign-sign{vertical-align:middle}.main__footer{margin-top:20px}.main__footer-waves{position:absolute;left:0;bottom:0;width:100%;height:400px;color:#a3a3a3;-webkit-transform:scale(-1);transform:scale(-1)}@media (max-width:1100px){.main__footer{margin-top:120px}}@media (max-width:920px){.main__about:before{left:-30px;right:auto;opacity:.2}}@media (max-width:680px){.main__about{font-size:22px}}@media (max-width:420px){.main__about{font-size:20px}}.number{font-family:Georgia}.page{min-width:320px;font-family:Cousine,monospace;color:var(--black);background:var(--white)}.paging{position:relative;font-family:EB Garamond,serif;line-height:1.4;font-size:200%;margin:0;width:100%;padding-top:60px;padding-bottom:30px;display:-webkit-box;display:flex;-webkit-box-align:top;align-items:top;justify-content:space-around}.paging__col{margin:0 2em;box-sizing:border-box}@media (max-width:900px){.paging{font-size:175%}}@media (max-width:630px){.paging{font-size:150%;min-width:60%;-webkit-box-orient:vertical;-webkit-box-direction:reverse;flex-direction:column-reverse;padding-bottom:0}.paging__col{margin:0 auto 30px}}.paging__label{font-family:Cousine,monospace;text-transform:lowercase;white-space:nowrap;font-size:50%;letter-spacing:1px;margin-bottom:0;opacity:.4}.paging:before{content:"";position:absolute;width:100%;top:0;height:1px;border-top:1px dashed grey;-webkit-transform:rotate(-1deg);transform:rotate(-1deg)}.paging__card{display:-webkit-box;display:flex;position:relative;text-align:left;margin-bottom:15px}.paging__card .paging__border-bottom{padding-top:.3em;padding-bottom:1px;border-bottom:2px solid var(--green-7);-webkit-transition:all .2s;transition:all .2s}.paging__card-index{-webkit-transform:translateX(-100%);transform:translateX(-100%);margin-left:-10px;position:absolute;opacity:.9;color:var(--green);-webkit-transition:all .2s;transition:all .2s}.paging__card--prev{font-size:90%}.paging__card--prev .paging__card-index{color:var(--black-3)}.paging__card--prev .paging__border-bottom{border-bottom-color:var(--black-2)}.paging__card--all{font-family:Cousine,monospace}.paging__card--all .paging__card-index{color:var(--blue)}.paging__card--all .paging__border-bottom{color:var(--blue);border-bottom-color:var(--blue-5)}.paging__card:focus .paging__card-index,.paging__card:hover .paging__card-index{color:var(--red)}.paging__card:focus .paging__border-bottom,.paging__card:hover .paging__border-bottom{border-bottom-color:var(--red);color:var(--red)}.preview{font-size:16px}.preview__art{display:block;flex-basis:45%;margin:0 auto}.preview__art,.preview__texts{position:relative;max-width:380px}.preview__texts{flex-basis:55%;box-sizing:border-box;padding:0 20px;margin:30px auto 0;text-shadow:1px 1px 0 hsla(0,0%,100%,.5)}@media (min-width:760px){.preview--large{font-size:20px;display:-webkit-box;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;flex-direction:row;margin-bottom:20px}.preview--alt.preview--large{-webkit-box-orient:horizontal;-webkit-box-direction:reverse;flex-direction:row-reverse}.preview--large .preview__art{margin-right:5%}.preview--alt.preview--large .preview__art{margin-right:auto;margin-left:5%}.preview--large .preview__texts{margin-top:70px;margin-left:5%}.preview--alt.preview--large .preview__texts{margin-left:auto;margin-right:5%}}.preview__cover{margin:auto;position:relative;z-index:0;max-width:64vw}.preview__spot{left:-15%;width:140%;bottom:-10%;height:100%;pointer-events:none}.preview__sparks,.preview__spot{display:none;position:absolute;opacity:.6}.preview__sparks{top:0;left:-5%;right:-5%;bottom:0;margin-left:14px}.preview--sparkling .preview__sparks,.preview--sparkling .preview__spot{display:block}.preview__spark{position:absolute;height:1px;width:100px;background:currentColor}.preview__spark:first-child{top:230px;right:100%;-webkit-transform:rotate(-11deg);transform:rotate(-11deg);-webkit-animation-delay:.2s;animation-delay:.2s}.preview__spark:nth-child(2){top:155px;right:101%;-webkit-transform:rotate(1deg);transform:rotate(1deg);-webkit-animation-delay:.8s;animation-delay:.8s}.preview__spark:nth-child(3){top:90px;right:100%;-webkit-transform:rotate(15deg);transform:rotate(15deg);-webkit-animation-delay:.4s;animation-delay:.4s}.preview__spark:nth-child(4){top:230px;left:100%;-webkit-transform:rotate(11deg);transform:rotate(11deg);-webkit-animation-delay:.6s;animation-delay:.6s}.preview__spark:nth-child(5){top:155px;left:101%;-webkit-transform:rotate(-1deg);transform:rotate(-1deg);-webkit-animation-delay:.1s;animation-delay:.1s}.preview__spark:nth-child(6){top:90px;left:100%;-webkit-transform:rotate(-15deg);transform:rotate(-15deg)}.preview__title-prefix{display:block;font-family:Bungee,sans-serif;font-size:90%;margin-bottom:4px}.preview--channels .preview__title-prefix,.preview--metrics .preview__title-prefix{display:none}.preview__title{display:block;font-family:Bungee,sans-serif;-webkit-hyphens:auto;-ms-hyphens:auto;hyphens:auto;font-size:166%;line-height:1.1;word-break:break-word}.preview__about{margin-top:15px;font-family:Cousine,monospace;font-size:90%;line-height:1.6}.preview__read{display:inline-block;margin-top:10px;color:var(--blue);padding-bottom:2px;font-size:100%;line-height:1.5;-webkit-transition:all .2s;transition:all .2s;position:relative}.preview__read:before{content:"";position:absolute;top:-20px;left:-20px;right:-60px;bottom:-20px}.preview__read>u{font-style:italic;border-bottom:2px solid var(--blue-2);-webkit-transition:border-bottom-color .2s;transition:border-bottom-color .2s}._hover .preview__read:hover,._touch .preview__read.hover,.preview--hover .preview__read{color:var(--red)}._hover .preview__read:hover>u,._touch .preview__read.hover>u,.preview--hover .preview__read>u{border-bottom-color:var(--red)}.section{width:100%;font-family:EB Garamond,serif;font-size:24px;line-height:40px;padding:0 20px;box-sizing:border-box;position:relative}.section--no-padding{padding:0}@media (max-width:630px){.section{font-size:20px;line-height:34px}}.section+.section{margin-top:40px}.section__inner{max-width:650px;position:relative;margin:0 auto}.section--wide .section__inner{max-width:920px}.section--full-width .section__inner{max-width:1600px}.section__column{width:100%;margin-right:40px}.section__column:last-child{margin-right:0}.section a{text-decoration:none;padding-top:.3em;padding-bottom:1px;color:var(--blue);border-bottom:2px solid var(--blue-5);-webkit-transition:all .2s;transition:all .2s}.section a:visited{color:#609;border-bottom:rgba(102,0,153,.5)}.section a:focus,.section a:hover{color:var(--red);border-color:var(--red)}.is-inverse .section,.section.is-inverse{color:#fff}.is-inverse .section a,.section.is-inverse a{color:#fff;border-bottom:2px solid hsla(0,0%,100%,.5)}.is-inverse .section a:visited,.section.is-inverse a:visited{color:#fff}.is-inverse .section a:focus,.is-inverse .section a:hover,.section.is-inverse a:focus,.section.is-inverse a:hover{color:#ff0;border-bottom-color:#ff0}.section p{margin-top:30px;position:relative}.section p.is-centered{text-align:center}.section p.--asterisks:not(:first-child){margin-top:60px}.section p.--asterisks:before{content:"* * *";text-shadow:1px 1px 0 var(--white),2px 2px 1px var(--black-3);display:block;text-align:center;font-family:Cousine,monospace;font-size:16px;line-height:1;color:var(--title);letter-spacing:-2px}.section ol,.section ul{margin-top:30px;margin-left:30px;padding-left:30px;padding-right:30px;margin-bottom:45px}.section ol.is-gray,.section ol .is-gray,.section ul.is-gray,.section ul .is-gray{font-weight:600;color:var(--gray)}.section ol.is-green,.section ol .is-green,.section ul.is-green,.section ul .is-green{font-weight:600;color:var(--green)}.section ol.is-yellow,.section ol .is-yellow,.section ul.is-yellow,.section ul .is-yellow{font-weight:600;color:var(--yellow)}.section ol.is-orange,.section ol .is-orange,.section ul.is-orange,.section ul .is-orange{font-weight:600;color:var(--orange)}.section ol.is-blue,.section ol .is-blue,.section ul.is-blue,.section ul .is-blue{font-weight:600;color:var(--blue)}.section ol.is-red,.section ol .is-red,.section ul.is-red,.section ul .is-red{font-weight:600;color:var(--red)}.section ol:first-child,.section ul:first-child{margin-top:0}.section ol:last-child,.section ul:last-child{margin-bottom:0}.section ul{list-style:initial}.section .figure{margin-top:30px}.section p+.figure,.section p+ol,.section p+ul{margin-top:20px}.section li{margin-bottom:20px;position:relative}.section li>ol,.section li>ul{margin-top:20px}.section li>span{font-weight:400;color:var(--black)}.section.is-inverse li,.section.is-inverse li>span,.section.is-inverse ol,.section.is-inverse ul{color:#fff!important}.section li:last-child{margin-bottom:0}.section ul li:nth-child(odd):before{-webkit-transform:rotate(-3deg);transform:rotate(-3deg)}.section blockquote{margin-left:-10px;margin-bottom:60px;margin-top:30px;padding:30px 15% 40px 70px;position:relative;line-height:1.7;box-sizing:border-box;text-shadow:1px 1px 0 var(--white);background-color:var(--black-yellow-05);border-radius:6px;box-shadow:2px 2px 0 var(--white),4px 4px 0 var(--gray-4),6px 6px 0 var(--white),8px 8px 0 var(--gray-2)}.section blockquote ol,.section blockquote ul{margin-left:0}.section blockquote.--alternative{background-color:var(--white);padding-top:10px;padding-bottom:20px;border-radius:0;border-left:2px solid var(--title);margin-right:-12px;box-shadow:none!important;color:var(--black)}.section blockquote.is-yellow{box-shadow:2px 2px 0 var(--white),4px 4px 0 var(--yellow-4),6px 6px 0 var(--white),8px 8px 0 var(--yellow-2);border-color:var(--yellow)}.section blockquote.is-yellow .big-quote{color:var(--yellow)}.section blockquote.is-green{box-shadow:2px 2px 0 var(--white),4px 4px 0 var(--green-4),6px 6px 0 var(--white),8px 8px 0 var(--green-2);border-color:var(--green)}.section blockquote.is-green .big-quote{color:var(--green)}.section blockquote.is-blue{box-shadow:2px 2px 0 var(--white),4px 4px 0 var(--blue-4),6px 6px 0 var(--white),8px 8px 0 var(--blue-2);border-color:var(--blue)}.section blockquote.is-blue .big-quote{color:var(--blue)}.section blockquote.is-red{box-shadow:2px 2px 0 var(--white),4px 4px 0 var(--red-4),6px 6px 0 var(--white),8px 8px 0 var(--red-2);border-color:var(--red)}.section blockquote.is-red .big-quote{color:var(--red)}.section blockquote.is-white{background:none;box-shadow:none;padding-top:0;padding-bottom:0}.section blockquote.--to-right{left:45%;max-width:50vw}.section blockquote.--bigger{font-size:125%}.section blockquote>:first-child{margin-top:0}.section blockquote>:last-child{margin-bottom:0}.section .__author{font-family:Cousine,monospace;display:block;color:var(--black);text-align:right;font-size:66%;line-height:1.6;margin-top:20px;margin-right:-20px}.section .__author-title{margin-bottom:8px;font-style:italic}.section__heading-label{font-family:Cousine,monospace;font-size:30%;opacity:.5;display:block;text-transform:uppercase;letter-spacing:1px;font-weight:400}.section h1,.section h2,.section h3{font-weight:600;line-height:1.3}.section h1{font-size:250%;margin-top:150px;margin-bottom:50px}.section h2{font-size:200%;margin-top:100px;font-weight:600}.section h3{margin-top:50px;font-size:150%;font-weight:600}.section h3+.with-note,.section h3+ol,.section h3+p,.section h3+table,.section h3+ul{margin-top:10px}.section h4{margin-top:50px;font-size:100%;font-weight:600}.section h4+ol,.section h4+p,.section h4+table,.section h4+ul{margin-top:0}.section small{font-size:80%}.section strong{font-weight:600}.section code{font-family:Cousine,monospace;font-style:italic;font-size:85%}.section table{display:table;min-width:60%;margin-top:30px;margin-bottom:45px;margin-left:50px;border-collapse:collapse}.section table:last-child{margin-bottom:0}.section table tr{border-bottom:1px solid var(--black-2);-webkit-transition:all .2s;transition:all .2s}.section table tr:last-child{border-bottom:none}.section table tr:hover{background-color:var(--gray-1)}.section table td,.section table th{padding:.2em 20px .2em 10px;vertical-align:top}.section table th{text-align:left;font-weight:600}.section .image{text-align:center;margin-top:30px;margin-bottom:45px}.section .image img{max-width:100%;height:auto!important}.section img[src^=images]{display:none}.section p.image-description{font-size:60%;line-height:1.6;text-align:center;font-family:Cousine,monospace;font-style:italic;opacity:.6;padding:0 10%;margin-top:10px}.section em{text-shadow:2px 2px 0 var(--yellow-2);letter-spacing:1px}.section .in-quotes{text-shadow:none;font-style:normal;letter-spacing:0}.section .in-quotes:before{content:"“"}.section .in-quotes:after{content:"”"}.section__wave{position:absolute;pointer-events:none;color:var(--lightblue);left:0;width:100%;height:100px}.section__wave--before{-webkit-transform:rotate(180deg);transform:rotate(180deg);top:-99px}.section__wave--after{bottom:-99px}.section--chatra{margin-top:100px!important;margin-bottom:140px!important;padding-bottom:40px;font-family:Cousine,monospace;text-shadow:-1px -1px 0 rgba(0,0,0,.3);background-color:var(--lightblue);font-size:16px;line-height:28px}.title{display:-webkit-box;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;flex-direction:column;-webkit-box-align:center;align-items:center;padding:50px 0 70px;font-family:EB Garamond,serif;font-size:320%;position:relative;margin:140px auto 0}.under-header .title{margin-top:0}.title#introduction{margin-top:0;padding-bottom:30px}.title__text{text-align:center;position:relative;color:var(--black);line-height:1.1;text-shadow:1px 1px 0 hsla(0,0%,100%,.5);padding:0 15%}.is-inverse .title__text{text-shadow:-1px -1px 0 rgba(0,0,0,.3);color:var(--white)}.title__index{position:absolute;-webkit-transform:translateX(-100%);transform:translateX(-100%);margin-left:-.3em}.title__heading{display:inline;font-weight:600}.title__art{margin-top:100px;width:1000px;position:relative}.title__art-aspect-ratio{width:100%;padding-top:65%;position:relative;display:-webkit-box;display:flex;-webkit-box-pack:center;justify-content:center}.title__shape{position:absolute;top:0;left:0;width:100%!important;height:100%!important}.title__image{position:absolute;top:-35px;height:100%}@media (max-height:1000px){.title__art{width:830px}}@media (max-width:900px){.title{font-size:260%}.title__text{padding:0 2em;word-break:break-spaces}.title__art{width:calc(100% - 70px)}}@media (max-width:630px){.title{font-size:220%}}.toc{position:fixed;top:90px;left:50%;z-index:20;display:-webkit-box;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;flex-direction:column;max-height:calc(100vh - 150px);pointer-events:none;opacity:0;-webkit-transform:translateX(-50%) translateY(-30px);transform:translateX(-50%) translateY(-30px);-webkit-transition:opacity .25s,-webkit-transform .25s;transition:opacity .25s,-webkit-transform .25s;transition:transform .25s,opacity .25s;transition:transform .25s,opacity .25s,-webkit-transform .25s;max-width:40em;box-shadow:0 1px 5px 0 var(--black-1),0 4px 50px 0 var(--black-2);font-size:16px;border-radius:12px;border-bottom:1px solid var(--black-2);background-color:#fff}.toc--open{opacity:1;-webkit-transform:translateX(-50%) translateY(0);transform:translateX(-50%) translateY(0);pointer-events:all}.toc__heading{display:block;padding:24px 58px 18px;color:var(--black);cursor:pointer;box-sizing:border-box;border-radius:12px 12px 0 0;position:relative;-webkit-transition:all .2s;transition:all .2s}.toc__heading:focus,.toc__heading:hover{color:var(--green)}.toc__hr{position:relative;height:1px;background:var(--white);margin-bottom:1em}.toc__hr:after,.toc__hr:before{content:"";position:absolute;left:0;right:0;bottom:0;height:1px}.toc__hr:before{border-bottom:1px solid var(--black-5)}.toc__hr:after{background-image:-webkit-gradient(linear,left top,right top,from(hsla(0,0%,100%,0)),to(var(--white)));background-image:linear-gradient(90deg,hsla(0,0%,100%,0),var(--white))}.toc__title-prefix{font-size:16px;margin-bottom:4px}.toc__title,.toc__title-prefix{display:block;font-family:Bungee,sans-serif}.toc__title{-webkit-hyphens:auto;-ms-hyphens:auto;hyphens:auto;font-size:30px;line-height:1.1}.toc__content{-webkit-box-flex:1;flex-grow:1;display:-webkit-box;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;flex-direction:column;position:relative;border-radius:12px;overflow:hidden}.toc__content-scroll{position:relative;padding:0 0 40px;overflow-x:hidden;overflow-y:auto;width:100%;max-height:100%}.toc__content:after,.toc__content:before{content:"";pointer-events:none;position:absolute;left:0;right:0;height:20px;z-index:2;-webkit-transition:opacity .2s;transition:opacity .2s}.toc--at-bottom .toc__content:after,.toc--at-top .toc__content:before{opacity:0}.toc__content:before{top:0;background:-webkit-gradient(linear,left top,left bottom,from(#fff),to(hsla(0,0%,100%,0)));background:linear-gradient(180deg,#fff,hsla(0,0%,100%,0))}.toc__content:after{bottom:0;background:-webkit-gradient(linear,left top,left bottom,from(hsla(0,0%,100%,0)),to(#fff));background:linear-gradient(180deg,hsla(0,0%,100%,0),#fff);border-radius:0 0 12px 12px}.toc .is-current{pointer-events:none}.toc__chapter{flex-shrink:0;display:-webkit-box;display:flex;font-size:20px;padding:12px 32px 12px 20px;font-family:EB Garamond,serif;line-height:1.3}.toc__chapter-index{color:var(--black-3);flex-shrink:0;margin-right:10px;width:1.5em;white-space:nowrap;text-align:right;-webkit-transition:all .2s;transition:all .2s;position:relative;z-index:10}.toc__chapter.is-current~.toc__chapter .toc__chapter-index{color:var(--green)}.toc__chapter-title{position:relative}.toc__chapter-title-text{border-bottom:1px solid var(--black-2);padding-bottom:1px;-webkit-transition:all .2s;transition:all .2s}.toc__chapter.is-current~.toc__chapter .toc__chapter-title-text{border-bottom-color:var(--green-7)}._hover .toc__chapter:hover .toc__chapter-index,._hover .toc__chapter:hover .toc__chapter-title-text{color:var(--red);border-color:var(--red)}.toc__chapter.is-current .toc__chapter-title-text{position:relative;font-weight:600;border-color:transparent}.toc__chapter.is-current .toc__chapter-index{color:inherit}.toc__chapter.is-current .toc__chapter-title:before{content:"";position:absolute;border-radius:3px;top:1px;left:-2em;right:-1em;bottom:-1px;background-image:-webkit-gradient(linear,left top,right top,from(var(--yellow)),to(var(--white)));background-image:linear-gradient(90deg,var(--yellow),var(--white));opacity:.5;-webkit-transform:rotate(-.3deg) skewX(4deg);transform:rotate(-.3deg) skewX(4deg)}.toc__mobile{display:none}@media (max-width:630px){.toc{margin-top:0;position:fixed;top:0;left:0;width:calc(100vw - 70px);min-height:100vh;border-bottom:none;border-radius:0;box-shadow:none;-webkit-transform:translateX(-100%);transform:translateX(-100%)}.toc--open{-webkit-transform:translateX(0);transform:translateX(0)}.toc:before{content:"";position:fixed;top:0;left:0;width:200vw;height:100vh;background:var(--black);pointer-events:none;opacity:0;-webkit-transition:opacity .25s linear;transition:opacity .25s linear}.toc--open:before{opacity:.7}.toc__heading{background:#fff;border-radius:0;padding-left:38px}.toc__title{height:auto;border-radius:0;z-index:3}.toc__content{border-radius:0;z-index:3;background:#fff;height:100vh}.toc__content-scroll{padding-bottom:60px;padding-top:0}.toc__chapter{position:relative;white-space:normal;line-height:1.6}.is-current .toc__chapter-title:before{right:-2px}.toc__mobile{display:block;margin-top:30px}.toc__mobile .toc__chapter{font-family:Cousine,monospace}.toc__mobile .toc__chapter-index{color:inherit}}.color--yellow{color:var(--yellow)}.color--orange{color:var(--orange)}.color--red{color:var(--red)}.color--green{color:var(--green)}.color--gray{color:var(--gray)}.color--blue{color:var(--blue)}.compare{display:-webkit-box;display:flex;margin:30px -20px;flex-wrap:wrap}@media (max-width:760px){.compare{display:block}}.compare__col{flex-basis:50%;box-sizing:border-box;padding:0 20px 30px}.compare__label{font-size:16px;font-family:Cousine,monospace;line-height:.5;background-color:var(--white);padding:1px 3px;margin-left:-3px;text-transform:uppercase;letter-spacing:1px}.compare__label--symbol{font-size:24px}.marker>*{position:relative;display:inline-block}.marker>:before{content:"";position:absolute;border-radius:3px;z-index:-1;top:-1px;left:-.2em;right:-.2em;bottom:-1px;background-color:var(--yellow-white);-webkit-transform:skewX(3deg);transform:skewX(3deg);pointer-events:none}.marker.is-gray{color:var(--white)}.marker.is-gray>:before{background-color:var(--black-5)}.marker.is-green{color:var(--white)}.marker.is-green>:before{background-color:var(--green)}.marker.is-blue{color:var(--white)}.marker.is-blue>:before{background-color:var(--blue)}.marker.is-red{color:var(--white)}.marker.is-red>:before{background-color:var(--red)}.symbols{font-family:sans-serif;font-weight:300}.symbols--chatra-dots{letter-spacing:1px;font-weight:600}.bullet{width:1em;height:1em;background-image:url(bullet.f2791eb9.svg);background-size:100% auto;display:inline-block}.bullet--blue{background-image:url(bullet-blue.cd852aeb.svg)}.bullet--green{background-image:url(bullet-green.0a00641e.svg)}.bullet--red{background-image:url(bullet-red.9c0716e8.svg)}.bullet--yellow{background-image:url(bullet-yellow.0004884e.svg)}.bullet--small{width:.6em;height:.6em;margin:0 0 -10px}.bullet--opacity{opacity:.6}.bullet:first-child{-webkit-transform:rotate(3deg);transform:rotate(3deg)}.bullet:nth-child(2){-webkit-transform:rotate(-7deg);transform:rotate(-7deg)}.bullet:nth-child(3){-webkit-transform:rotate(-1deg);transform:rotate(-1deg)}.big{text-align:center;font-size:200%;line-height:1.1;margin:40px 40px 60px;font-family:Bungee,sans-serif;-webkit-hyphens:auto;-ms-hyphens:auto;hyphens:auto;color:var(--title);text-shadow:2px 2px 0 var(--white),4px 4px 0 var(--black-3)}.big__inner{display:inline-block;text-align:left}.big--bigger{font-size:300%}.big--biggest{font-size:500%}.big-quote{font-size:200%;line-height:0;display:inline-block;vertical-align:middle;position:relative;padding:0 .1em;box-sizing:border-box;opacity:.5}.big-quote--1{margin-left:-1em;min-width:1em;text-align:right}.figure{margin:auto;box-sizing:content-box}.figure__media{position:relative;height:0}.figure__sharp{-webkit-transform:translateZ(0);transform:translateZ(0)}.figure__iframe,.figure__img{position:absolute;top:0;left:0;width:100%;height:100%}.figure--framed{border:1px solid #dadada;padding:10px;border-radius:6px}.figure--border{border:1px solid #dadada;border-bottom:none}.figure--rounded{border-top-left-radius:6px;border-top-right-radius:6px}.figure--mt{margin-top:60px}.figure--mb{margin-bottom:60px}.ini{margin-bottom:100px;margin-left:-20px;padding-left:20px;padding-right:20px}.ini--text{display:block!important}.under-header .ini{margin-bottom:0}.ini__initial{margin:0 auto 60px;max-width:650px}.ini__image{margin:0 auto}@media (min-width:1000px){.ini{display:-webkit-box;display:flex;-webkit-box-align:center;align-items:center;margin-right:-20px;padding-right:0}.ini__initial{flex-basis:40%;padding-right:40px}.ini__image{flex-basis:60%}.ini--equal .ini__image,.ini--equal .ini__initial{flex-basis:50%}}.under-header{margin-top:120px;padding-top:60px;padding-bottom:100px;margin-bottom:120px;text-shadow:1px 1px 0 hsla(0,0%,100%,.5)}.book--paginated .under-header{margin-top:-110px}.under-header--bgh{background-repeat:repeat-y;background-size:100% auto}.under-header--bgv{background-repeat:repeat-x;background-size:auto 100%}.under-header--pb{padding-bottom:100px}.under-header.is-inverse{color:var(--white);text-shadow:-1px -1px 0 rgba(0,0,0,.3)}@media print{[print-break-before]{page-break-before:always}[print-break-before],[print-break-before]>:first-child,[print-break-before]>:first-child>:first-child{margin-top:0!important;padding-top:0!important}[print-nowrap]{white-space:nowrap!important}.book--loyalty .title{padding-bottom:60px!important}.book--loyalty.book--chapter-3 blockquote{padding:30px 13% 40px 60px!important}.book--loyalty.book--chapter-4 .title{padding-bottom:28px!important}.book--loyalty.book--chapter-7 blockquote.is-blue{padding:25px 8% 27px 57px!important}.book--loyalty.book--chapter-8 .image img{max-width:400px!important}.book--career.book--chapter-4 blockquote{padding-bottom:0!important}.book--career.book--chapter-11 .section:last-child,.book--metrics.book--chapter-2 .image{display:none!important}.book--metrics.book--chapter-3 .image img{max-width:20%!important}.book--metrics.book--chapter-6 .image img{max-width:15%!important}.book--crisis.book--chapter-4 p:last-child.image,.book--crisis.book--chapter-5 p:last-child.image{display:none!important}.book--examples.book--chapter-3 .ini .figure{max-width:300px!important}.book--difficult blockquote{padding-left:54px!important;padding-right:12%!important}.book--difficult.book--chapter-33 .section__inner div:last-child{display:none!important}.book--livechat.book--chapter-1 .intro__left{width:63%!important}.book--feedback [print-hi-sarah-2]{padding-left:50px!important;padding-bottom:30px!important}.book--feedback [print-table-cell]{padding-bottom:50px!important}.book--remarkable .intro__title{font-size:30px!important}.book--remarkable [print-no-margin-bottom]{margin-bottom:0!important}.book--remarkable [print-extra-margin-bottom]{margin-bottom:60px!important}.book--remarkable [print-less-padding-left]{padding-left:60px!important}.page__scroll{height:auto}.book__footer,.go-chatra,.header,.paging,.section--chatra{display:none}.page{--white:#fff!important}.title br{display:inline-block;content:""}.title br:before{content:"l";opacity:0}.ini{margin-right:-20px}.intro{margin-bottom:0!important;padding-bottom:0!important;page-break-after:always}.intro+.section,.intro+.section .initial{margin-top:0!important}.intro__left{width:55%}.cover__inner{box-shadow:none}.cover__pages{background:none}.section h2 .marker,.section h3 .marker{display:block;padding-top:2px!important}.figure,.section blockquote:not(.--alternative),.section h2,.section h3{page-break-inside:avoid}.section blockquote{padding-left:67px}.under-header{background:none!important}.section--full-width+.section,.section--full-width+.section h2:first-child,.under-header+.section,.under-header+.section h2:first-child{margin-top:0!important;padding-top:0!important}.section p.--asterisks:before{text-shadow:1px 1px 0 var(--white)}.initial i{margin-top:1px;text-shadow:2px 2px 0 var(--white),4px 4px 0 var(--title-7)!important}.under-header:after{display:none}}.chatra{width:3em;height:3em;background-image:url(chatra.3c74cdb5.svg);background-size:100% auto;background-repeat:no-repeat;display:inline-block}.shelf{display:-webkit-box;display:flex;flex-wrap:wrap;-webkit-box-pack:space-evenly;justify-content:space-evenly;max-width:1600px;margin:60px auto;padding:0 20px}.shelf__item{width:26%;margin:0 7% 0 0}.shelf__item:first-child .preview__art{-webkit-transform:rotate(1deg);transform:rotate(1deg)}.shelf__item:last-child .preview__art{-webkit-transform:rotate(-1deg);transform:rotate(-1deg)}@media (max-width:900px){.shelf{display:block}.shelf__item{width:100%;max-width:380px;margin-left:auto;margin-right:auto;margin-bottom:40px}.shelf__item:last-child{margin-bottom:0}}.with-note{display:-webkit-box;display:flex;width:calc(100% + (100vw - 650px)/2 - 60px);margin-top:30px}.with-note__main{flex-basis:66%;max-width:680px;padding-right:30px;box-sizing:border-box}.with-note__main>:first-child{margin-top:0}.with-note__main>:last-child{margin-bottom:0}.with-note__note{flex-basis:33%;font-family:Cousine,monospace;box-sizing:border-box;max-width:400px;padding-left:30px;font-size:62.5%;line-height:1.6;position:relative;top:12px;overflow:hidden;opacity:.7;-webkit-transition:opacity .2s;transition:opacity .2s}.with-note__note>:first-child{margin-top:0}.with-note__note>:last-child{margin-bottom:0}.with-note__note--no-border{margin-top:0!important}.with-note__note--no-border:before{display:none!important}.with-note__note sup{font-family:EB Garamond,serif}.with-note__note a{font-style:italic;border-bottom-width:1px}.with-note__note:before{content:"";position:absolute;left:0;width:1px;top:0;bottom:30px;max-height:150px;opacity:.5;background-image:-webkit-gradient(linear,left top,left bottom,from(var(--black)),to(var(--white)));background-image:linear-gradient(180deg,var(--black),var(--white))}.with-note:hover .with-note__note{opacity:.9}@media (max-width:690px){.with-note{width:100%;display:block;padding-bottom:15px}.with-note__main{padding-right:0}.with-note__note{top:0;margin-top:30px;padding-top:30px;margin-left:30px}.with-note__note--no-border{margin-top:10px!important}.with-note__note:before{right:30px;width:auto;max-width:150px;height:1px;bottom:auto;background-image:-webkit-gradient(linear,left top,right top,from(var(--black)),to(var(--white)));background-image:linear-gradient(90deg,var(--black),var(--white))}}abbr{letter-spacing:1px;margin-right:-1px;font-size:90%}.fs-half{font-size:50%}.tt-capitalize{text-transform:capitalize}.fs-italic{font-style:italic}.ta-center{text-align:center}.hidden{display:none!important}sup{font-size:11px;margin-right:6px}small,sup{line-height:.5}small{font-size:75%}.hr{position:relative;height:1px;background:$white;margin-bottom:1em}.hr:after,.hr:before{content:"";position:absolute;left:0;right:0;bottom:0;height:1px}.hr:before{border-bottom:1px solid rgba(0,0,0,.5);-webkit-transform:scaleY(.5);transform:scaleY(.5)}.hr:after{background-image:-webkit-gradient(linear,left top,right top,from(hsla(0,0%,100%,0)),to(#fff));background-image:linear-gradient(90deg,hsla(0,0%,100%,0),#fff)}.read-on{text-align:center;font-size:100%;line-height:1.7;font-family:Cousine,monospace;color:var(--green);margin-top:60px;margin-bottom:60px}.read-on img{vertical-align:baseline;position:relative}
/*# sourceMappingURL=/styles.css.map */